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Videotelephony, Phone, and/or Text Messaging

Health Journey Advocacy & Support

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Navigating Health & Care Journeys

Health-related challenges can feel overwhelming, especially when people are also coping with stress, caregiving responsibilities, uncertainty, or major life changes. Support, clear communication, reliable information, and compassionate guidance can make a meaningful difference during difficult times.
 

I provide non-clinical health journey advocacy, client support, and care navigation assistance for individuals and families facing complex health-related circumstances and transitions.

How I Help My Clients:

  • Identify Barriers to Health Care, Including Social Determinants of Health

  • Access Resources, Services, & Community Support

  • Problem-Solve Around Complex Health Care Situations

  • Make Sense of Medical Insurance Benefits & Coverage

  • Resolve Communication Challenges with Health Care Providers

  • Prepare for Conversations with Medical Providers

  • Interview Medical Providers, Assisted Living, & Long-Term Care Facilities

  • Clarify Needs, Concerns, Questions, & Priorities Related to Their Own or a Family Member’s Medical Situation

  • Research Medical Providers, Medical Institutions, Assisted Living, & Long-Term Care Options

  • Navigate Complex Health Care Situations & Decisions

  • Translate Medical Terminology & Health Care Jargon into More Understandable Language

  • Advocate for Themselves or Family Members Within Health Care Systems

  • Improve Communication & Coordination Related to Their Own Care or That of a Family Member

  • Receive Compassionate Support During Stressful or Overwhelming Health-Related Situations

  • Receive Structured Emotional Support & Education Related to Grief & Major Life Transitions

Dana Lucas provides non-clinical advocacy, grief education, client support, and health care navigation assistance for individuals and families navigating difficult life and health-related situations. Services are supportive and educational and are not a substitute for medical, psychological, or crisis intervention services.

Confidentiality & Privacy

I understand the importance of privacy and discretion when discussing grief, health-related concerns, caregiving challenges, and difficult life situations. Information shared during support sessions and communications is treated with care and respect. Communication practices and any limitations to confidentiality are discussed during the consultation and onboarding process.

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